Refund & Return Policy

1. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. This policy is provided by Auto Titan Group Pty Ltd (ABN 18 667 367 811) trading as Eden Auto Parts, and sets out how we handle change-of-mind returns, faulty or incorrectly supplied parts, and refunds.

2. 30-Day Change of Mind & Incorrect Choice Returns

If you change your mind or ordered the wrong part, you may return it within 30 days of delivery, provided that:

• The part is unused and uninstalled, and has never been fitted, bolted, or tested on a vehicle.
• It is returned in its original, undamaged manufacturer packaging, in resalable condition, with all components, hardware, and instructions included.
• You have obtained a Return Merchandise Authorisation (RMA) number from us before sending it back (see Section 7).

The following items cannot be returned for change of mind:

• Electrical components once their packaging has been opened, including sensors, ECUs, switches, and ignition coils.
• Special-order or custom-sourced items not normally held in our stock.
• Hazardous goods and fluid items, including oils, coolants, brake fluid, and chemicals.

For change-of-mind returns, and for ordering errors where the correct VIN or vehicle details were not provided to us for verification before purchase, return shipping is at the buyer’s expense and a restocking fee of up to 15% of the item price may apply. Original shipping charges are not refundable for change-of-mind returns.

3. Faulty, Damaged or Incorrectly Supplied Parts

Eden Auto Parts will cover return shipping and provide a full replacement or a 100% refund (including original shipping charges) if:

• The part is faulty or dead on arrival.
• The part was damaged in transit.
• We supplied a different part to the one you ordered.
• The part does not fit your vehicle even though you provided your correct VIN or vehicle details to us before purchase.

Please contact us with your order number, a description of the problem, and photos of the part and packaging. Do not attempt to install a part that appears damaged or incorrect. Transit damage should be reported within 48 hours of delivery (see our Shipping Policy).

4. Warranty & Labour Exclusion

Where a part is covered by a manufacturer or Eden Auto Parts warranty, the warranty covers repair, replacement, or refund of the part itself. Warranty claims require proof of purchase and may require evidence that the part was installed by a qualified, licensed automotive mechanic.

To the extent permitted by law, we are not liable for third-party mechanical labour, towing, or workshop installation or removal costs, unless we are required to compensate you for those costs under the Australian Consumer Law. Warranty does not cover damage caused by incorrect installation, accidents, misuse, modification, or normal wear and tear.

5. Inspection of Returned Items

All returned items are inspected on arrival. If a part shows signs of installation, use, damage, or missing packaging that was not present when we supplied it, we may decline a change-of-mind return and send the part back to you at your cost. This does not affect your rights for faulty goods under the Australian Consumer Law.

6. Refund Processing

Once your return is received and approved, we process your refund within 3–5 business days back to your original payment method via Stripe. We will email you when the refund has been issued. Depending on your bank or card issuer, it may take a further 5–10 business days for the funds to appear in your account. We cannot refund to a different card or account.

7. How to Return an Item

1. Contact us on +61 405 143 045 or email support@edenautoparts.com.au with your order number and reason for return.
2. We will issue a Return Merchandise Authorisation (RMA) number and return instructions. Please do not post items before receiving an RMA, as unauthorised returns may be delayed.
3. Pack the item securely in its original packaging, write your RMA number on the outside of the parcel, and send it to the return address below using a tracked service.